Monthly Support Plans
Solo
Ideal for: Independent professionals, remote workers, or solo entrepreneurs who want peace of mind without relying on hourly support.
Fixed monthly fee for 1 named user
- Unlimited remote and telephone support (fair use policy applies)
48-hour response SLA
One annual on-site visit (if needed)
Priority access to additional services
Optional add-ons available (see full list below)
Benefits: A step above Pay-As-You-Go, this plan offers consistent, direct access to support and a predictable monthly cost — ideal for avoiding unexpected IT issues or bills.
Starter
Ideal for: Small teams or growing startups with 2–9 users
Fixed monthly fee per user (tiered by team size)
Unlimited remote and telephone support (fair use policy applies)
Named-user access: each user can contact support directly
1 on-site visit per quarter (if required). Additional on-site visits available at £80 for the first hour, £40/hour thereafter
48-hour response SLA
Optional add-ons (see full list below)
Benefits: Designed to support early-stage businesses and home-based teams. Personalised support, simple pricing, and scalable as you grow.
Tiered Pricing:
2–5 users: £49/user/month (excl. VAT)
6–9 users: £42/user/month (excl. VAT)
Grow
Ideal for: Scaling businesses with 10+ users
Tiered per-user pricing with volume discounts
Unlimited remote and telephone support for all users
2 on-site visits per quarter
Named account technician
Faster response SLA (24–hour or same-day)
Includes basic proactive monitoring/reporting
Add-ons available (See full list below)
Benefits: Ideal for businesses transitioning from startup to scale-up. More proactive and responsive support built to match growing demand.
Pricing: from £35/user/month (excl. VAT)
(volume discounts available)