We pride ourselves on delivering high quality IT support tailored to your needs
Whether you are a small business owner or managing a larger entity, we've got you covered with our range of IT services.
For Small Businesses
We understand that small businesses need reliable and affordable IT support. Our services are design to provide you with peace of mind, knowing that your technology is in safe hands. From troubleshooting and maintenance to ad-hoc support, we are here to keep your operations running smoothly.
For Larger Businesses
As your business grows, so do your IT needs. That's where our sister company, Sistemz, comes in. Sistemz offers comprehensive IT solutions for larger enterprises, including dedicated helpdesk support, business antivirus tools and networking services. We encourage our larger clients to explore our premium offerings at Sistemz to ensure that your IT infrastructure scales seamlessly with your business growth.
Our Services
Hardware Supply and Setup
Our IT hardware setup, supply, and upgrade service provides comprehensive solutions tailored to meet the evolving technological needs of businesses. From sourcing and supplying high-quality hardware—such as desktops, laptops, servers, networking equipment, and peripherals—to complete installation and configuration, we ensure systems are ready for optimal performance from day one. Whether setting up a new office, scaling operations, or modernizing outdated infrastructure, our team offers expert guidance to align hardware choices with your operational goals. We also specialize in seamless hardware upgrades, minimizing downtime while enhancing efficiency, security, and compatibility with current software systems. With a focus on reliability and future scalability, our service empowers your business with the tools needed to stay competitive in a fast-paced digital landscape.
PC/ Mac Setup
Provision of new Hardware
Disk/ Ram Upgrades
Software Solutions
Our software solutions are designed to address a variety of issues that may be slowing down your device. From virus removal to software updates, we offer services that enhance performance, security, and user experience.
OS repair and re-installation
Cybersecurity services
Data Backup and recovery solutions
Support Services
Microsoft 365 and Google Workspace Managed Services
Network Setup and Issue Resolution
From optimizing Wi-Fi connectivity to securing your data, Sisemz offers comprehensive network solutions that ensure seamless connections, robust security, and efficient performance. We troubleshoot, configure, and enhance your network.
Network Site Survey and Setup
Supply of Network products
Router and modem configuration
Network troubleshooting
Pricing
Pay as You Go
Ideal for: Small businesses or startups with minimal ongoing needs
No monthly fee
Billed hourly – only pay for what you use
Half-day and full-day rates available for pre-booked support
Remote or on-site support available
Response within 48 hours
Access to all core support services (repairs, setup, software help, etc. See available Add-ons)
Solo
Ideal for: Independent professionals, remote workers, or solo entrepreneurs who want peace of mind without relying on hourly support.
Fixed monthly fee for 1 named user
- Unlimited remote and telephone support (fair use policy applies)
48-hour response SLA
One annual on-site visit (if needed)
Priority access to additional services
Optional add-ons available (see full list below)
Benefits: A step above Pay-As-You-Go, this plan offers consistent, direct access to support and a predictable monthly cost — ideal for avoiding unexpected IT issues or bills.
Pricing: £55 per month (inc. VAT)
Starter
Ideal for: Small teams or growing startups with 2–9 users
Fixed monthly fee per user (tiered by team size)
Unlimited remote and telephone support (fair use policy applies)
Named-user access: each user can contact support directly
1 on-site visit per quarter (if required). Additional on-site visits available at £80 for the first hour, £40/hour thereafter
48-hour response SLA
Optional add-ons (see full list below)
Benefits: Designed to support early-stage businesses and home-based teams. Personalised support, simple pricing, and scalable as you grow.
Tiered Pricing:
2–5 users: £49/user/month (excl. VAT)
6–9 users: £42/user/month (excl. VAT)
Grow
Ideal for: Scaling businesses with 10+ users
Tiered per-user pricing with volume discounts
Unlimited remote and telephone support for all users
2 on-site visits per quarter
Named account technician
Faster response SLA (24–hour or same-day)
Includes basic proactive monitoring/reporting
Add-ons available (See full list below)
Benefits: Ideal for businesses transitioning from startup to scale-up. More proactive and responsive support built to match growing demand.
Pricing: from £35/user/month (excl. VAT)
(volume discounts available)
Quarterly Support
Ideal for: Growing businesses needing regular support without full-time IT management
Set hours per quarter (e.g., 10–20 hours) for support services only (Webroot services, whether managed or unmanaged, are not included)
Priority response within 24 hours
Discounted rates on additional hours: £60/hour (compared to standard PAYG rates)
Optional add-ons (backup monitoring, Microsoft 365 admin, etc.)
Up to 5 unused hours may roll over to the next quarter
Clients will be notified when 80% of their hours are used, with the option to top up at the same discounted rate
Benefits: Peace of mind without monthly tie-in. Encourages continuity while remaining flexible for businesses with fluctuating needs.
10 hours/quarter at £500 (equivalent to £50/hour)
Projects
Ideal for: One-off IT needs like upgrades, migrations, or office moves
Milestone-based pricing only
Scope defined in advance with flexibility for discovery
Dedicated technician for the project duration
Documentation and handover included
Benefits: Suitable for non-recurring work with clear goals
Pricing: Based on scope – free consultation available
Add-Ons
(All optional services can be tailored to your package and include industry-standard tools such as Webroot for cybersecurity, Carbonite for backups, and internal systems monitoring.)
Proactive Services Package
Includes regular system checks, patch management, and basic security sweeps
Ideal for clients on the Quarterly Support Plan who want a more proactive IT stance
Pricing available on request based on number of devices and frequency
Endpoint & DNS Protection (Webroot)
- Standard (Software Only): £2.50–£5.00/month per device (Endpoint or DNS only, or both)
- Monitored & Reported: £6.50–£8.00/month per device (includes monitoring, reports, and alerts)
- Basic Plan: £75–£95/year per device (license only)
- Managed Plan: £125–£145/year per device (includes setup, monitoring and quarterly verification)
Device Health Monitoring: £10–£20/month per device
Emergency Call-Out Service: £25/month for priority access (call-out billed separately) *
Monthly or Quarterly IT Health Reports: £25/report
* Emergency Call-Out Options
| Options | Monthly Fee | Call-Out Fee | Notes |
|---|---|---|---|
| No Add-On | £0 | £100 first hour, £45/hr thereafter | Full PAYG rate, no priority |
| With Add-On | £25/month | Discounted: e.g. £80 first hour, £40/hr thereafter | Priority access + reduced fee |
